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Website accessibility

This accessibility statement applies to Cambridge University Hospitals NHS Foundation Trust’s website.

We are committed to providing an accessible web presence that gives our patients and other service users access to our services we provide.

Our aims

In order to ensure that all of our visitors can use our website, these pages aim to meet Level-AA standard of WCAG 2.1 (opens in a new tab). This includes elements such as:

  • Alt text for all images and providing non-visual alternatives where appropriate
  • All essential audiovisual information is captioned, described as necessary or provided in alternative formats
  • Content can be navigated with just a keyboard or speech recognition tools
  • The website can be used with a screen reader
  • Content is structured, ordered and labelled appropriately

Making changes to your device or system

AbilityNet (opens in a new tab) has advice on making your devices easier to use if you have a disability. In addition, major operating systems produce the following guidance:

How accessible this website is

We are aware that some parts of our website are not fully accessible. These include:

  • Some older PDF documents aren’t fully accessible to screen reader software
  • Not all videos are captioned, some multimedia content doesn’t yet have audio or text description

We are working to address areas where our accessibility needs improvement.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email the communications team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website’s accessibility

Cambridge University Hospitals NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we’re doing to improve accessibility

We want our website to offer the best experience possible for all of our users. In addition to our plan to fix known issues, we continue to work on website content and structure. We are working with our suppliers to fix issues and think about future developments. We are also updating the ways in which we provide training and best practice to those working on our website.

Commitment to testing with service users

We are running a full accessibility test on this website, including testing with real users from a panel provided by to ensure that not only the code is accessible, but to understand the way in which users with varying needs access our content.
We will publish in full the accessibility audit once testing is complete.

Additional accessibility software

In addition we have installed ReciteMe (opens in a new tab) a popular accessibility tool that helps make our content usable to our website visitors. The software helps us to support people who are neurodiverse, visually impaired, speak English as a second language or of old age by providing options so that they can use your website in a way that works best for them.

Preparation of this accessibility statement

This statement was prepared on 12 October 2020. It was last reviewed on 12 October 2020.